Quality
Elements of quality management for each project include:
- Project management plan
- Project quality management session
- Independent technical review committee
- Assigned lead practitioner
- Quality assurance checks
- Continuous quality monitoring
- Standard project close-out procedures
- Client satisfaction surveys and audits
Quality - excellence delivered - is achieved through VR Management culture of high expectations and our rigorous program of quality management through leadership, processes and training:
Leadership - Responsible for leading quality management at VR Management and the support of our network of quality managers in all business units, the Project Principal inspires, manages, and audits quality and client satisfaction firm wide.
Processes - VR Management adheres to rigorous and comprehensive quality management program, with detailed manuals providing procedures and guidelines to be followed in the execution of all VR Management projects. In addition to the standard quality manuals and project technical reviews, we have made continuous quality monitoring an important part of our culture. We gather client feedback through client audits and a client satisfaction questionnaire, and we conduct monthly quality reviews of all projects. These regular measurements keep us on top of quality issues. We also share lessons as a process for continuous improvement.
Training and Certification - VR Management provides focused training programs for our client officers and project managers. We have rigorous certification programs for both these roles to be sure the client service leaders meet high standards and deliver quality in every task.